Tools for Creative People

FAQ

Here are some frequently asked questions about our brand and products:

  1. TOOLI-ART or ARTOOLI?  Sorry about the confusion but we felt it was necessary to rebrand to our current name of TOOLI-ART.
  2. Where can I purchase Tooli-Art products? Firstly, thank you for your interest in our products.  We currently sell all our creative tools here on our TOOLI-SHOP as well as on Amazon USAAmazon UK , Amazon CA, Amazon AU, Amazon JP, Amazon UAE, and Ebay.
  3. Do you provide customer service? Yes!  Your purchase is guaranteed as long as you purchase from us and not unauthorized sellers.  The best way to get support is to contact us at contact@tooli-art.com with your order ID. Expect to hear back from us within 24 hours.
  4. How do I contact you regarding product questions, suggestions, and comments? We’d be delighted to hear from you!  You can message us via our Facebook page or Contact Us form on this website or reach out to us directly at contact@tooli-art.com. We will do our best to respond within 24 hours.
  5. Are your products safe? Absolutely!  We are very particular about tool toxicity and safety because we work with these tools every day.  All our tools conform to ASTM D-4236 (USA) and EN-71 (Europe) safety standards so they are safe to use.  They are water-based, acid-free, and non-toxic. However, we do not recommend contact with food. Because of small parts, we also do not recommend our products for small children under 4 years old.
  6. What type of paper should I use for the dual-tip markers? For best results, we recommend using a mixed media paper https://amzn.to/2M0LtBm when using our markers.  You will get better results with paper that is generally thicker and whiter.  This will help resist bleeding and make your artwork pop!
  7. Are you on Facebook? Yes, come join us our TOOLI-ART CREATIONS Facebook Group and share your art and creativity and also get inspired by all the wonderful member art posted everyday!  Also please come like us on our Facebook brand page and keep up to date with what we’re up to HERE.
  8.  How do I use your acrylic pens? Visit our USER GUIDE for best results, tips, tricks, and troubleshooting.  Also, we have a Youtube channel for more useful tips, tricks, and tutorials using our pens.
  9. How do I get my free Tooli-Art eBooks? Sign up for our mailing list to the right of this page. Or click HERE.

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