FAQ

Frequently Asked Question

Firstly, thank you for your interest in our products.  We currently sell all our creative tools here on our TOOLI SHOP as well as on Amazon USA, Ebay, Walmart. Outside of the USA, you can find us at Amazon UK , Amazon CA, Amazon AU, Amazon JP, and most EU countries.

With all Tooli-Art products, your purchase is guaranteed as long as you purchase from us and not unauthorized sellers. The best way to get support is to contact us at contact@tooli-art.com with your order ID. Expect to hear back from us within 24 hours.

Yes, come join us our TOOLI-ART CREATIONS Facebook Group and share your art and creativity and also get inspired by all the wonderful member art posted everyday!  Also please come like us on our Facebook brand page and keep up to date with what we’re up to HERE.

Sorry about the confusion but we felt it was necessary to rebrand to our current name of TOOLI-ART years ago. You may still see people refer to us as Artooli.

We do sell certain colors in a smaller 4 or 5 pack at our online Tooli Shop. They are shipped from our USA location so please consider the shipping cost if ordering from overseas.

Yes we do. Nibs can be purchased here at our website. Click on “SHOP NOW” to go to our shop.

We’d be delighted to hear from you!  You can message us via our Facebook page or Contact Us form on this website or reach out to us directly at contact@tooli-art.com. We will do our best to respond within 24 hours.

Absolutely! We are very particular about tool toxicity and safety because we work with these tools every day. All our tools conform to ASTM D-4236 (USA) and EN-71 (Europe) safety standards so they are safe to use. They are water-based, acid-free, and non-toxic. However, we do not recommend contact with food. Because of small parts, we also do not recommend our products for small children under 3 years old.

Please visit our USER GUIDE for best results, tips, tricks, and troubleshooting.  Also, we have a Youtube channel for more useful tips, tricks, and tutorials using our pens.

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