FAQ

Frequently Asked Question

Firstly, thank you for your interest in our products.  We currently sell all our creative tools here on our TOOLI SHOP as well as on Amazon marketplaces worldwide, Ebay, Walmart.

With all Tooli-Art products, your purchase is guaranteed as long as you purchase from us and not unauthorized sellers. The best way to get support is to contact us HERE or email us at contact@tooli-art.com with your order ID and a description of the problem. Including a picture will really help speed the process along.  Expect to hear back from us within 24 hours.

We have links at the bottom of this page.

Please come join our TOOLI-ART CREATIONS Facebook Group and share your art and creativity and also get inspired by all the wonderful member art posted everyday!  Giveaways are held at the beginning of every month.

Also please come like us on our Facebook brand page and keep up to date with all the latest TOOLI-ART news HERE.

Sorry about the confusion but we felt it was necessary to rebrand to our current name of TOOLI-ART years ago. You may still see people refer to us as Artooli.

We do sell certain colors in a smaller 4 or 5 pack at our online TOOLI SHOP. They are shipped from our USA location so please consider the shipping cost if ordering from overseas. If you need any help, please contact us directly.

Yes we do. Nibs can be purchased here at our website. SHOP NOW

We’d be delighted to hear from you!  You can message us via our Facebook page or Contact Us form on this website or reach out directly by emailing us at contact@tooli-art.com. We will do our best to respond within 24 hours.

Absolutely! We are very particular about tool toxicity and safety because we work with these tools every day. All our tools conform to ASTM D-4236 (USA) and EN-71 (Europe) safety standards so they are safe to use. They are water-based, acid-free, and non-toxic. However, we do not recommend contact with food. Because of small parts, we also do not recommend our products for small children under 3 years old.

Please visit our USER GUIDE for best results, tips, tricks, and troubleshooting.  Also, we have a Youtube channel for more useful tips, tricks, and tutorials using our pens.

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