FREQUENTLY ASKED QUESTIONS

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Do you sell pens individually?

We do sell certain colors in a smaller 3 or 4 pack at our online TOOLI SHOP.

If ordering from outside the United States, we can offer to do a special order, subject to availability. Please send an email to contact@tooli-art.com and provide us with the following info for an availability check and estimate.
Name:
Address:
Which set the pen is from:
Color number:
Quantity:
Tip size:

Where can I purchase Tooli-Art products?

Firstly, thank you for your interest in our products.  We currently sell all our creative tools here on our TOOLI SHOP as well as on Amazon, Ebay, Walmart. We can also be found in physical store locations such as the Art Supply Warehouse in Westminster, California.

What social media platforms are you on?

For your convenience, we have links at the bottom of this page.

Please come join our TOOLI-ART CREATIONS
Facebook Group and share your art and creativity and also get inspired
by all the wonderful member art posted everyday! 

Kindness Giveaways are held at
the beginning of every month where you can win a Tooli-Art set of your choice!

Do you ship internationally?

Yes we do ship to most countries even though there are some limitations. We do charge a flat international shipping fee. Please send us an email at contact@tooli-art.com if you have any problems with the ordering process.

Do you sell replacement nibs?

Yes we do. Nibs can be purchased here at our website. SHOP NOW

I'm having an issue with my order, what can I do?

With all Tooli-Art products, your purchase is guaranteed as long as you
purchased from us and not unauthorized sellers. The best way to get
support is to contact us HERE
or email us at contact@tooli-art.com with your order ID and a
description of the problem. Including a picture will really help speed
the process along.  Expect to hear back from us within 24 hours.

How do I contact you regarding product questions, suggestions, and comments?

We’d be delighted to hear from you!  You can message us via our Facebook page or Contact Us form on this website or reach out directly by emailing us at contact@tooli-art.com. We will do our best to respond within 24 hours.

Are your products safe?

Absolutely! We are very particular about tool toxicity and safety
because we work with these tools every day. All our tools conform to
ASTM D-4236 (USA) and EN-71 (Europe) safety standards so they are safe
to use. They are water-based, acid-free, and non-toxic. However, we do
not recommend contact with food. Because of small parts, we also do not
recommend our products for small children under 3 years old.

How do I use your acrylic pens?

Please visit our USER GUIDE for best results, tips, tricks, and troubleshooting.  Also, we have a Youtube channel for more useful tips, tricks, and tutorials using our pens.

How do I get my free Tooli-Art eBooks?

Please visit our Downloads page and get your free ebooks HERE.

How many colors do you offer?

We are constantly adding more fun and exciting colors to our offerings. At the moment, we have over 470+ paint pen colors to choose from!